Refund policy

REFUNDS
If you're not completely happy with your order, we'll gladly refund the products when returned within 14 days in their original packaging and condition, unworn, unwashed, with all tags attached.

RETURNS PERIOD & CHARGES
Maximum 14 days from date of delivery.

EXCEPTIONS

  • Christmas gifts ordered between December 1st and 20th may be returned up to January 21st.
  • Valentine gifts ordered from January 1st may be returned by March 8th.
  • Please allow 10 days for delivery and acceptance of returned goods.
  • Undie Nation does not refund the cost of returning goods.

If you return your entire order to Undie Nation we will refund the shipping cost you paid Undie Nation to ship it to you (excludes Royal Mail Special Delivery, overseas orders and if a FREE shipping option was available).

RETURNS NOTIFICATION
You can advise Undie Nation you are returning goods by getting in touch via the contact form.

  • Please include the following details:
  • your invoice number (find this at the top left of your invoice)
  • the SKU code (product code - see Product box on invoice)
  • reason for returning the goods
  • your name, address and a contact telephone number

RETURNS PROCESS & INSURANCE

UK customers should return goods via Royal Mail

IMPORTANT - obtain a FREE Certificate of Posting for all returns (available at Post Office counters) so if your parcel is lost in transit you will be able to claim for your losses against Royal Mail. NOTE: a Certificate of Posting insures goods up to the value of £30 only. If you are returning goods of a higher value, please consider using the Royal Mail’s Signed For or Special Delivery services which have higher insurance values.

We'll update you via email once we've received your returned package and handle your refund or replacement request promptly - within 14 days at the latest.

Refunds will be credited to the credit/debit card/Paypal account used to pay for the original order.

Undie Nation will inform you as soon as the refund has been processed.

Undie Nation cannot be held responsible for parcels that are lost in transit when being returned, they are the sole responsibility of the customer.